Privacy Policy.

This Privacy Policy explains how D2C Prominence (ZaMyth Studios, ABN 33 923 163 329) ("we", "us", "our") collects, uses, holds, discloses and protects your personal information. We are a bottom-of-funnel digital advertising agency based in Melbourne, Australia, helping direct-to-consumer brands grow across Google, Microsoft and Meta, plus AEO and SEO.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or engaging our services, you agree to the handling of your information as described here.

We only collect personal information that is reasonably necessary for our services. This may include:

• Contact details, your name, email address, phone number, business name and website, when you submit a form, request an audit, register for our webinar or apply for a role.
• Enquiry content, anything you choose to tell us in a message, application or strategy request.
• Account and campaign data, where you engage us, the advertising, analytics and ecommerce data you authorise us to access (for example Google Ads, Merchant Center, GA4, Meta and Shopify) to deliver and report on services.
• Technical and usage data, IP address, device and browser type, pages viewed and referring URLs, collected automatically via cookies and analytics tools.

We do not intentionally collect sensitive information (as defined in the Privacy Act). Please do not send us sensitive information unless we specifically request it.

We collect personal information:

• directly from you, when you complete a form, email us, or speak with us;
• automatically, through cookies and analytics when you browse this website;
• from third-party platforms you authorise us to access on your behalf during an engagement (such as your advertising and analytics accounts).

Where it is reasonable and practicable, we collect your personal information directly from you.

We use personal information to:

• respond to enquiries and deliver the free audits, strategies and webinar you request;
• provide, manage, optimise and report on the advertising and SEO services you engage us for;
• process and assess job applications;
• send you service updates and, where you have opted in, our newsletter and marketing;
• improve our website, services and customer experience;
• meet our legal, accounting and regulatory obligations.

You can opt out of marketing communications at any time using the unsubscribe link in any email, or by contacting us.

We do not sell your personal information. We may disclose it to trusted parties who help us operate, including:

• Advertising and analytics platforms, Google, Microsoft and Meta, to deliver and measure campaigns you engage us for;
• Service providers, cloud hosting, database, email, CRM, scheduling and analytics providers that process data on our behalf;
• Professional advisers, accountants, auditors and lawyers, where necessary;
• Authorities, where required or authorised by law.

We require our service providers to handle your information consistently with this policy and the APPs.

This website uses cookies and similar technologies to make the site work, understand how it is used, and measure our marketing. These include:

• Google Analytics 4, to understand site traffic and behaviour in aggregate;
• Google Ads and Meta (Facebook/Instagram) Pixel, to measure conversions and, where applicable, show relevant ads;
• LinkedIn Insight Tag, to measure conversions and reach relevant professional audiences on LinkedIn;
• Microsoft Clarity, which records aggregated usage analytics and anonymised session behaviour (such as clicks and scrolling) to help us improve the site;
• Stripe, our payment processor, which handles Academy Pass subscription billing and sets cookies needed to process payments securely;
• Essential cookies, to remember your preferences (such as your theme choice).

When you use one of our free AI-powered tools (for example an audit, chat or generator), the URL or text you submit is processed by Google’s Gemini AI to produce your result; we store the result to run and improve the service. Do not submit confidential information you do not want processed this way.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the site functions. You can also opt out of personalised Google, Meta and LinkedIn advertising through your account settings on those platforms.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, encryption in transit, and using reputable cloud infrastructure.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

Some of our service providers (including cloud, analytics and advertising platforms) store or process data outside Australia, including in the United States and other countries. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

Under the Australian Privacy Principles, you may:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate, out of date or incomplete;
• opt out of marketing communications at any time;
• ask how your information is being handled.

To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first. There is no charge to make a request, though a reasonable cost may apply to providing access in some cases.

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, tax and financial records). When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Our website and services are intended for businesses and people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

These messaging terms apply to our SMS and text-message program. D2C Prominence, 737 Burwood Rd, Hawthorn VIC AU 3122.

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from D2C Prominence. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with D2C Prominence. D2C Prominence reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. D2C Prominence also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from D2C Prominence again, just sign up as you did the first time and D2C Prominence will start sending messages to you again.

Info

For support regarding our services, email us at team@d2cprominence.com or, if supported, text "HELP" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from D2C Prominence, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at team@d2cprominence.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please review this Privacy Policy or contact us at the details below.

Messaging terms changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be posted on this page with its "last updated" date. We encourage you to review it periodically.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

For any privacy questions, requests or complaints, contact us at:

• Email: privacy@d2cprominence.com
• Post: 737 Burwood Rd, Hawthorn VIC AU 3122

You can also reach us through our contact page.